Abstract

The aim of this article is to examine the causes and consequences of overcrowding in emergency
departments. Particularly, it seeks to investigate how the surge in admissions, especially post-COVID-19
pandemic, has intensified the density in emergency department. The study focuses on analyzing one-year
patient admissions at a training and research hospital in Turkey, considering seasonal variations as well.
Additionally, the article aims to highlight the impact of emergency department crowding on healthcare
quality and patient satisfaction, and proposes recommendations to mitigate this issue. Ultimately, the
article aims to provide a comprehensive understanding of emergency department overcrowding and
contribute scientifically towards potential policy interventions.

This study examined one-year patient admissions at the Emergency Department of Yenimahalle Training
and Research Hospital. Data were collected from October 2021 to September 2022. Demographic
characteristics of patients, timing of visits, waiting times, and reasons for admission were analyzed.
Data analysis was conducted using MS Excel and subjected to statistical evaluation.
This study examined overcrowding in the emergency department at a training and research hospital,
identifying unnecessary visits, staff shortages, and the impact of the Covid-19 pandemic as key
factors. Recommendations to mitigate overcrowding include improving outpatient services, increasing
healthcare personnel and resources, and educating the public on appropriate emergency care use.
Implementing these measures will help reduce overcrowding in emergency departments and ensure
that patients receive faster and more effective healthcare services.

Author(s)

Ferhat BAŞ

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